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  1. Well done AAAP! The legal maze from hell taking on this ministry. It is a rotten, punitive, culture you are dealing with at MSD/WINZ. I used to think (long ago) there could be a separation between the clearly neo liberal top echelons, and the PSA members–‘just following orders’–but making thousands of vulnerable peoples lives a misery none the less.

    But there is no difference in reality in that culture that rewards staff for NOT providing the assistance sought. The PSA has never conducted education among members as far as I am aware of to improve the culture–so they all need to go sooner rather than later my view.

    This Covid-19 situation is the perfect opportunity to make sweeping changes, as MSD/WINZ is clearly not equipped to provide the massive urgent income support that thousands are needing right now.

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