Wendy’s workers gathered outside the Te Atatu Wendy’s store at 7.30pm last night to explain why they are striking to media and supporters.
The Te Atatu store is next to Wendy’s head office.
We have a copy of the 96-page training manual that was shown to the bargaining team only recently.
The company offer to the union wants to make all pay rises above the minimum wage dependent on “passing” this booklet’s requirements.
This Training manual has never been used by the company before. It is a completely new and untested process.
The manual has 318 separate types of observations that need to be made and certified for both rush and non-rush periods in store – so 636 at least.
As well as that there are 297 open-ended questions, many requiring multiple part answers or detailed descriptions of procedures.
That is not including the incredibly subjective requirements like:
- “Greets Every Customer” with a genuine, authentic and friendly greeting; does not use the same greeting twice in a row.
- “Demonstrates Friendliness” to both customers and co-workers.
- Exhibits “Show Pride” with a neat appearance including a clean uniform.
- Demonstrates a “Yes We Can!” attitude to make the customer happy.
- Solves problems effectively and exceeds customer’s expectations to “Make ‘em Happy.”
Unite union members have no confidence that this manual will be used by management in a fair manner.
This company has failed to apply the law on alternative holidays and annual leave and even when found guilty by a court. The company has told staff they won’t be repaid what was stolen from them until next year!
Wendy’s has also tried to cheat on existing provisions in the collective agreement that protect workers rights wherever possible.
We want all legal entitlements and regular pay increases written into the contract so Wendy’s has to pay at least what is being paid elsewhere in the industry.