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  2. “There’s my plane, me and my running pneumonia are gone”

    Can’t say I’m impressed by the way that’s all been handled by Michael Chugg. No blame whatsoever on Sir Elton. Don’t feel the same love for the promoter.

    We purchased 6 x $300 tickets for our group for Tuesday night. We bought insurance. On Sunday night it was obvious EJ was going to struggle to talk let alone sing for the two remaining demanding gigs in upcoming days. We spoke to people who attended Sunday nights gig and they were adamant the remaining shows would not go ahead without intervention from God / John Key. We held off shitcanning our tickets till after the official announcement that came Monday lunch time. The two remaining gigs would remarkably still go ahead as planned. We confirmed our plans and our four friends commenced their journey. Then later on Monday the promoter moved the goal posts and said the Tuesday gig would now instead occur on Wednesday. No problem with that plan except for the fact it’s what should have been said hours earlier with their previous official announcement. Some of our group couldn’t attend on Wednesday. The plans of our group had just been needlessly fucked up and at no small expense for our four guests.

    We had no confidence in the promoter and commonsense strongly suggested if the concerts did go ahead, they would not be what we’d paid for. We decided a refund was the prudent action. We learned that we could “apply for a refund”. That wording sent out alarm bells, as did Ticketmasters statement that they would inform us about our refund application in 5 days….in other words, four days after the concert. That is hardly satisfactory. We are told via the website that should our request be successful, we would receive our refund in 14 business days. That seems an excessively long time considering our credit card payment to them took less than 30 seconds to process. Of note was the information that had the event been canceled (not postponed) an automatic refund for all ticket holders would be triggered.

    Then late on Tuesday evening after 10pm, the next official announcement comes out. The two remaining Auckland gigs are off. No shock there but once again the timing is very unhelpful and that’s not the only unhelpful aspect. The concerts have not been “cancelled” triggering an automatic refund for 90 odd thousand ticket holders, it’s been postponed until January 2021. What a farce.

    What they should have done is the following.

    1) Make one official announcement people can have confidence in ASAP. They failed.
    2) When the final two gigs were called off, they should have been cancelled, not postponed for a year.
    3) If they were going to have further gigs in 2021, they should have had three. The first one should have been a good will replacement gig for Sundays shortened gig. People can rebook for the two cancelled gigs should they still have the desire. Seems obvious the promoter wants to hold your significant amount of money for every last minute or force you to “apply for a refund”.

    It’s been handled very poorly. I would happily attend an EJ concert in future but will avoid anything that has Michael Chugg involved.

    Reply

    1. Outrageous! Again the ‘pretty legal’ situation of being ripped off using fine print – and again not exactly going to keep the music industry going long term to rip people off and inconvenience them, or help any other music acts when promoters and ticket holders are allowed to get away with that sort of behaviour.

      If it is postponed out of your control you should also be able to receive a prompt refund because who knows where you will be in a year! crazy.

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