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  1. The really obvious question is…why not pay beneficiaries to access the internet + scan documents and NEVER come into branch?

    This reduces security to cyber only, frees up staff to do their job, and reduces office size, offices can be moved to cheaper locations. Makes the cost of transport non existent.

    A “smart” contact perhaps using blockchain tech seals the deal.

    1. You are raising a good point.

      It is bizarre to the extreme, that WINZ and the bosses at MSD are up to this day not including internet access costs in their bizarre, non defined living costs that persons dependent on benefits need to cover. You can still claim costs for a landline phone if you need one for health and safety reasons, but NOT internet access costs!?

      Ultimately that is another policy failure, as the government should run a benefit system that actually pays benefits that people can life off, not needing endless top up supplements, that are falling under a harsh, unforgiving ‘abatement regime’, once one component of various benefit components may be increased by a few dollars.

      This is what has hit those with Temporary Additional Support and Special Benefit receipt, who need that to survive. The government increased the Accommodation Supplement, and once a review comes, the worst off get their TAS and SB reduced.

      So much for ‘helping’ those in need. I am waiting with baited breath to see and hear whether the so called ‘winter payments’ starting 1 July will also lead to reductions of TAS or SB, it would be perverse.

      1. Hey Marc, I was anticipating that too so wrote to MSD ages ago and have a reply which I’ve held onto (because of course they can’t be trusted…) However, the relevant bit:

        “The Winter Energy Payment will not affect any of your other payments and you do not need to declare it on your Temporary Additional Support renewal form”

      2. Here is the proof for those that have doubted me, showing that the increase in Accommodation Supplement as of 1 April 2018 has led to those on Special Benefit and TAS getting that supplementary payment reduced:

        The Accommodation Supplement is considered ‘chargeable income’:
        https://www.workandincome.govt.nz/map/income-support/extra-help/special-benefit/chargeable-income-01.html
        (same as wages/salaries and net main benefit, and so forth)

        The calculation of SB goes like this, TAS is a little different:
        https://www.workandincome.govt.nz/map/income-support/extra-help/special-benefit/assessment-of-income-deficiency-01.html

        Allowable costs for Jobseeker Benefit:
        https://www.workandincome.govt.nz/map/income-support/extra-help/special-benefit/allowable-costs-01.html
        (see how it includes landline phone, not internet!)

        And the bizarre ‘Standard Costs’ assessment:
        https://www.workandincome.govt.nz/map/income-support/extra-help/special-benefit/standard-costs-01.html

        https://www.workandincome.govt.nz/map/deskfile/extra-help-information/special-benefit-tables/jobseeker-support-current-01.html

        So despite of increasing the Accommodation Supplement, those most in need will not be any better off, perhaps only a little depending of their circumstances.

        I hope Louis will read this.

  2. “Personally I’m always surprised that there aren’t more shootings outside these cruelty shops or that the WINZ Offices themselves don’t become permanent targets for graffiti.”

    Perhaps it is because WINZ hold no cash or cigarettes, it is easier to get something by robbing a dairy, a grocery or bottle shop and so forth, than bother risking your neck lashing out at WINZ staff.

    Only a change in policy and in the so called ‘leadership’ at the top of MSD and WINZ can lead to change, and that is not to be expected, at least for now, as it seems.

    There are earlier figures on abuse, assaults and the likes, that were alleged to have happened by WINZ clients to WINZ staff:

    1. MSD, OIA rqst, MHES, WAA, other support services, issues, reply, anon, 26.02.2015.pdf (unmarked copy):
    https://nzsocialjusticeblog2013.files.wordpress.com/2015/04/msd-oia-rqst-mhes-waa-other-support-services-issues-reply-anon-26-02-2015.pdf

    2. MSD, OIA rqst, MHES, WAA, other support services, reply, anon, hilit, 26.02.15.pdf:
    https://nzsocialjusticeblog2013.files.wordpress.com/2015/04/msd-oia-rqst-mhes-waa-other-support-services-reply-anon-hilit-26-02-15.pdf

    https://nzsocialjusticeblog2013.wordpress.com/2015/11/27/msds-selective-and-poor-responses-to-new-oia-requests-on-benefits-advisors-reports-mental-health-and-sole-parent-employment-services/

    And it is up to government to pay beneficiaries what they need to survive, simply blaming it on the toxic culture dished out by some staff is not addressing the real issue, I fear:
    https://nzsocialjusticeblog2013.wordpress.com/2018/05/23/social-security-benefit-rates-in-new-zealand-set-at-will-by-governments-ignoring-socio-economic-realities-and-evidence/
    (published 23 May 2018)

    https://nzsocialjusticeblog2013.files.wordpress.com/2018/05/social-security-benefit-rates-in-n-z-set-at-will-by-govt-ignoring-evidence-nzsjb-23-05-18.pdf
    (as on 23 May 2018)

  3. While it’s nice to hear about we ‘vulnerable beneficiaries’ it would be polite if you mentioned those who really are threatening as their modus operandi to the point that they don’t have to go into any WINZ office. Elite scum. I’ve envied them.

    And the sheer gormlessness of some of the ‘case managers’. I have no idea what their OTJ training is but they should never be out in front of their client victims with the levels of uncertainty so many display.

    Plus the staff turnover…

    Almost, al-most I could feel sorry for them – but only after I’ve wished they could be facing the terror from the ‘wrong’ side of the desk.

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