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  1. The credibility of this report can be judged by whether they even mention the collapse of almost all credit unions, and why nearly all of the member-owned savings banks (dozens of trustee savings-and-loans and savings mutuals) were de-mutualised and gobbled up by the Martin Place banking barons.

    Prediction: It will either barely be mentioned, or probably not at all. Can’t endanger those political donations!

  2. May be they will probe what happens at the coal face. Went into the ANZ (not my bank)to make a deposit There are over a dozen people in the que for one teller. It takes almost an hour to get served. There are other bank personel milling around. They don’t put on a second teller The branch has room for more than two tellers but is set up for only two tellers max. I asked one of the milling around guys why they aren’t catering to their clients demand for more tellers. He said in a tone which displayed anger at the customers “these people could all do their banking from home but they wont”. The que was mostly a mix of pensioners and immigrants whose first language is not English and people dealing in cash. He went on to say we don’t want people using cash. What you have here is the bank transferring it’s expenses onto it’s customers time. The bank obviously doesn’t value the customers or wider publics time. What is the value of their lost time? What is the value of lost production when people are late back to work? etc. Once you get to the front of the que after your hour of frustration you are met with a sign that says “Abusive language will not be tolerated” The tellers are under pressure and say they have asked for more staff but it’s not going to happen.

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