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  1. As a person who was nearly scammed I dont understand how the banks can be blamed .After all it was my laptop that was hacked not the banks .Maybe I should have had better security on that laptop ,which again is not the banks fault .
    In the end it was the lady at the bank that prevented the scammers from getting any of my money .Also she told me the bank would not have transfered the money because the account it was going to was in Hongkong .They would have contacted me directly and asked why I was sending all my money off shore .
    Just because some people are seduced by a so called romance or as in my case someone posing as a special police crime fighting unit why is that the fault of the bank ?

  2. Why arent us dumb hobbits looking after our own security instead of blaming someone else .We all moan about bank fees ,but like rates if we want better service you have to pay .So every scam that the bank has to refund because our personal security is shit ,ends up as part of those bank fees .The end result all customers are covering the cost of that scam .

    1. gordon walker. It should be “ we dumb hobbits, not “ us dumb hobbits” and speak for yourself when you were the person with inadequate security. What’s more, “ romance” has little to do with most scams. Trust me. Or ask a bank. Any bank at all.

        1. Gordon walker. Just kidding. I’m not really a Nigerian princess, nor related to the new police commissioner, don’t walk backwards into pubs, will never reverse down a steep street again, grow my own greens but don’t vote for them, will always be.a carnivore, and if dear G’Ma were alive I would not be telling her how to suck eggs.

  3. I understand that you can’t recall or stop an electronic payment transaction as you used to be able to do with a cheque

    How much has this reduction in payment clearance times contributed to the explosion of fraud?
    .

  4. Thank you for this. As one who was innocently skimmed via an ATM outlet or eftpos, I approached a retired but influential financial journo about addressing this issue, to no avail. It’s also unclear how interested the banking ombudsman is either. I now keep cash under the mattress, do not use ATM’s, use very limited eftpos outlets, and make no online purchases.

    With the banks trying to push us into being a cashless society, it is imperative that they get their own houses into order first.

    This is something they are not very good at if they were so easily outsmarted by off-shore criminals attaching skimming devices to ATMS throughout New Zealand, and that’s the low level stuff, not the online predators wrecking customers’ finances and peace of mind.

    The rich banks can easily afford to write off scams as losses, but most persons cannot.

      1. If they cared about the customers who keep their businesses rolling over, then one would expect them to diligently apply themselves to stopping the rorts which we poor suckers end up paying for, not them.

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