Te Whare Wฤnanga o Waitaha | University of Canterbury lecturer Dr Kseniia Zahrai is the winner of the Early Career Researcher category in the Aotearoa Business and Economics Research Translation Competition for her research, Either You Control Social Media or Social Media Controls You.
โItโs not just in how much time we spend online, but in how social media exploits unconscious psychological triggers that fuel impulsive behaviour,โ Dr Zahrai says.
Dr Zahrai and her research team recruited 389 social media users aged 18-44 for their study. โWe found that usersโ implicit attitudes, leading to fast, automatic reactions, are primarily responsible for their impulsive engagement with social media. Unlike explicit, deliberate thoughts, these unconscious attitudes often bypass conscious reasoning, leading to mindless scrolling and affecting user wellbeing.โ
Dr Zahrai cited a participantโs statement: โIt is something I do unconsciously, and I donโt think how it takes me away from the rest of my lifeโ as an example and says that โeven high self-control isnโt always enough to resist, especially for users with positive implicit attitudes toward social media.โ
โFormer president of Facebook, Sean Parker, famously warned that โsocial media exploits human vulnerabilities.โ Our research adds to this concern by examining how deeply embedded, non-conscious attitudes drive excessive social media use โ more so than most conscious efforts to control our habits,โ she says.
โWhile time spent on social media is important, the way people are using it is also critical. Users can benefit from the use of social media by applying mindfulness techniques, reducing potential harm to wellbeing.โ
She offers some practical advice for how to affect this change. โBy shifting the focus to mindful, intentional engagement through minimising triggers, curating feeds with meaningful content, and setting intention-based goals, users can begin to rewire their unconscious behaviours.โ
Dr Zahrai says artificial intelligence (AI) can also help users understand and change their behaviours. โWith advanced analytics, AI can identify usage patterns and trigger points that users may not consciously recognise. AI-powered systems can also provide personalised self-control strategies, tailored to each userโs behavioural profile.โ
The studyโs findings emphasise the need for deeper digital literacy and awareness of how platforms can exploit user behaviour.
โPolicymakers must ensure transparency in social media algorithms and protect vulnerable users, especially children and adolescents, from potential harm,โ Dr Zahrai says.
The study, co-authored by Professor Ekant Veer, Professor Paul Ballantine, Associate Professor Herb de Vries, and Professor Girish Prayag is unmistakable in its message that ethical engagement matters, โBrands that focus on creating valuable, mindful interactions with users, rather than exploiting automatic reactions, will build lasting relationships with their audiences and enhance customer loyalty.โ